Last Updated: 1 December 2025
EBM Smartgrid Technologies (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African standards.
This combined Privacy and Cookies Policy explains what personal information we collect, how we use it, how we safeguard it, how cookies are used on our website, and what rights you have as a data subject.
By using our website, you consent to the practices described in this policy.
We may collect the following categories of personal information when you interact with our website, products, or services.
When you browse our website, we may automatically collect:
Sensitive financial information (e.g., card numbers) is processed securely through approved third-party payment gateway providers.
We do not store payment information on our servers.
We may use your information for the following purposes:
Your personal information will never be sold or traded.
We only share information with trusted service providers as required for business operations, and only under confidentiality agreements.
We process your information based on:
We use industry-standard security practices to protect your personal information, including:
After completing a transaction, sensitive financial details are not stored on our systems.
Our website uses cookies to improve user experience, analyse website traffic, and support essential site functions.
Cookies are small files stored on your device when you visit a website. They allow the site to:
Cookies may be session-based or persistent, first-party or third-party.
These are required for basic site functionality, such as:
These cannot be disabled through our system.
Used to understand how visitors use our website.
We may use tools such as Google Analytics to collect anonymous statistics.
These enhance the user experience by remembering preferences such as:
Used to deliver relevant ads or track marketing effectiveness.
These cookies require your explicit consent.
We may use cookies from:
Each third party maintains its own privacy and cookie policies.
You can control cookies through:
Most browsers allow you to block or delete cookies.
https://tools.google.com/dlpage/gaoptout
If our site uses a cookie consent banner, you may adjust your preferences at any time.
Note: Disabling cookies may impact certain website features.
We do not sell, trade, or distribute personal information.
We may share data with:
All third parties are contractually obligated to protect your information.
We may also disclose information when:
Our website may contain links to third-party sites.
These sites have independent policies, and we are not responsible for their content or practices.
However, we welcome feedback if any linked site behaves inappropriately.
As a data subject in South Africa, you have the right to:
To exercise your rights, contact us at the details provided below.
We store personal information only for as long as necessary to:
When information is no longer required, we securely destroy or anonymise it.
Our website and services are not targeted at children under the age of 18.
We do not knowingly collect information from minors without parental consent.
Please refer to our Terms & Conditions document for details about website use, disclaimers, and limitations of liability.
We may update this Privacy and Cookies Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our site indicates acceptance of the updated policy.
For questions regarding this policy or your personal information, please contact:
EBM Smartgrid Technologies
📧 Email: ebm@ebm.co.za
📞 Tel: +27 (0)11-288 0000
🌐 Website: https://ebm.co.za